Shipping & Returns
We offer progressive delivery rates, the cost of transportation depends from the size of your order.
For orders above 400 Euro we may offer free shipping depending to your location.
When will my shipment be sent out?
A majority of orders will leave within 1-2 business days of placing the order and will be delivered straight to you shortly there after. Soon after an order has been placed, you will be receiving a tracking number for your shipment(s)
How is the wine shipped?
We deliver the wine through our network via common carriers. We prefer a daytime office/work address to ensure timely delivery. You must be 18 or older to receive a wine shipment.
How is the wine packaged?
To prevent breakage we package the wine in special 100% recyclable pulp packaging
Extreme Weather Shipping
In cases of extreme heat or extreme cold, we may hold packages until the weather permits to ensure our customers only receive wine in the best condition.
Currently we ship only within European Union, UK, USA & Russia/Belarus
* Please note that we are not carry any responsibility for any customs issues.
Return & Exchange Policy
We are happy to assist you! If there are any issues with the wine, please contact us within 7 days of purchase. A new product may be exchanged for another product or returned for a refund.
Orders under 100€ are subject to a 35% restocking fee.
Orders between 100€ – 200€ are subject to a 30% restocking fee
Orders between 200€ – 300€ are subject to a 25% restocking fee
Orders over 300€ are subject to a 20% restocking fee
To be eligible for a return, please make sure that:
The product was purchased in the last 7 days
The product isn’t used or damaged
You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
- Shipping charges incurred in connection with the return of a product are non-refundable.
- You are responsible for paying the costs of shipping and for the risk of loss of or damage
- There is no refund in case that you didn’t receive your package by your mistake
If you received a damaged product, please notify us immediately for assistance.